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RevBase FAQ
What is RevBase.com?
A sales and marketing information system where you can create
your own visual Marketing Library, quickly and easily. With
just a Web browser, you point-and-click to add, organize and
manage all your marketing materials and sales tools in your
own secure, database-driven library. Your visitors (typically
sales people, marketing associates, vendors and partners)
then enter a password to access your library, from anywhere
at anytime. Visitors can search your materials, see visual
previews, download ready-to-use electronic versions of marketing collateral, order
hardcopy materials, and even provide comments on-line.
You can start small,
and grow your library to support your entire marketing and
sales team for a low monthly service fee.
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How do visitors access my library?
Your library has a Web address (URL) where your
visitors login to the system with a username and password.
They will be greeted by your library's customized Welcome
page, where they can search all your materials, see new pieces,
download what they need, and more. If you have an Intranet,
Extranet or Public Web site, you can add a link to your RevBase.com
marketing libraries.
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Why
should I use RevBase.com?
Because RevBase.com is the fastest, easiest, least expensive
way to create a world-class library of all your marketing
materials and sales tools. With a RevBase® Marketing Materials Management library, you
manage and distribute your marketing materials as never before
-- without spending a lot of money, wasting time, or depending
on your IS team or Webmaster.
Marketing libraries at RevBase.com
are:
- Comprehensive -- visitors
can browse, search, preview, download, order, and comment
on all relevant marketing materials.
- Easy to create -- Content
Managers point and click to create your on-line library
in just a few hours, without any HTML coding or technical
skills. You can have one or more Content Managers.
- Easy to manage -- you can
easily keep your library up to date, and organize hundreds
(even thousands) of items for immediate access.
- Easy to use -- if your salespeople,
marketing associates, business partners, vendors and customers
can use a Web browser, they can use your library.
- Visual -- a preview of each
item in your library provides easy identification of all
your materials.
- Customizable -- your library
Administrator can tailor your library to your company's
unique products, services, and web environment.
- Complete -- you have a complete
system to manage and distribute all your materials via the
Web.
- Integrates with other systems
-- your library can be integrated with other systems such
as CRM, SFA, ERP, and more
- Scalable -- you can start
with a small library for just yourself or your product team,
and grow your library to support thousands of visitors.
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What kinds of marketing libraries can I create?
Any and all kinds of marketing libraries - containing files, images,
text descriptions, and more - to support your marketing associates,
sales teams, customers and prospects. You can name and configure
your library based on application, or target audience. Visitors
can browse the library by category, product, type and more.
A simple library on your Intranet
might start with just logos - call it the "Logo Zone."
Add photos, illustrations, templates and graphics - and rename
it the "Creative Resource Center." A couple of weeks
later, add all your datasheets, brochures, direct mail pieces,
customer profiles - now it's "Marketing Central."
Create a site within the library that is just for salespeople,
and call it the "Sales Success Center."
Alternatively, start by putting
all your hardcopy brochures in a library, and link it to your
public Web site as the "Literature Fulfillment Library." Prospective
customers can now the order materials directly. Then, add
the ready-to-download PDF files, Word documents and presentations,
and rename the library the "Solution Center."
Either way, your RevBase Marketing Materials Management library
is flexible, visual, searchable, and easy to maintain.
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Can I link my marketing library to my intranet, extranet
or public site?
Yes. And you can choose whether or not you want
your library (or specific sites within your library) to be
password protected. Of course, most companies password-protect
marketing libraries that contain information for their marketing,
sales, and partner teams, and don't put a password on their
public libraries.
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What problems does RevBase.com solve?
Your marketing library at RevBase.com
puts an end to a number of long-standing challenges in marketing,
sales, and creative departments. You know the problems well:
- "Where's that File?"
-- with RevBase.com, there's one, readily-accessible place
for your marketing team to locate finished materials, creative
files, and more. Plus, you can preview the materials with
visual thumbnails. No more fumbling with directories! No
more re-creating lost files! Never misplace a file again!
- "What's New?"
-- used on your Intranet or Extranet, a RevBase Marketing
Materials Management library ensures that your salespeople,
marketing team and distribution partners are up-to-speed.
They enter their password, and have immediate access to
your fast-breaking programs, events, product launches, channel
updates, price changes, competitive bulletins, etc. Used
on your public Web site, a RevBase.com library cuts the
cost of keeping your prospects informed with new products,
datasheets, brochures, and company news.
- "Binder, CD, Fax, and
E-mail Chaos" -- RevBase.com eliminates the hassle
and cost of keeping your field salespeople, telesales team,
distributors, brokers, and other channel partners armed
with marketing and selling tools. Instead of piles of paper
on their desks, salespeople have an online resource center
where they can view, download, and order everything they
need, when they need it. No more calls asking you to send
a CD or FedEx binders!
- "Review Bottlenecks"
-- getting materials reviewed and approved is a chore. But
a RevBase Marketing Materials Management library lets you share review drafts, work-in-process,
and creative concepts via the Web with your clients, associates,
managers, etc. Your reviewers' comments and approvals can
be entered directly online and routed to you via e-mail.
Cut the cycle time on presenting new materials and creative
work to others!
- "Brand Abuse" --
let's face the facts: without an online reference library
of logos, graphics, brand-approved images, and boilerplate
copy, people in the field tend to invent their own materials,
turn your logo sideways, make up specifications, and worse.
RevBase.com is the answer. Create an Online Brand Management library of ready-to-use
logos, templates, style guides, and images so it's easier
for your sales and marketing team to use your materials
than to create their own! RevBase Marketing Materials Management helps you ensure consistent
presentation of brands, messages and products.
See all of our marketing management
features.
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What kind of materials can I put into my library?
Put any and all kinds of materials into your marketing library,
including marketing materials, sales tools, training materials,
audio/video, and even customer-ready documents and reports.
In terms of file types, you can put any type of file (.PDF, .DOC,
.XLS, .PSD, WAV., etc.) into your library. You also can label
your materials with up to 37 descriptive data fields such
as title, contact, expiration date, etc.
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How long will it take to create my on-line marketing library?
You can create the structure for marketing library in about
a few minutes, and then start adding your materials immediately.
Within an hour you will have an initial library up and running.
If you have more data (and you probably do), you can add it
at any time.
Yes, we know that sounds too good to be true,
but try it for yourself. If you have any questions, contact
sales@RevBase.com
or call us at (800) 711-8524.
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Can I use RevBase.com on my public Web site?
Yes. RevBase.com is a great way to create an appealing "Literature
Rack," "Web Info Center," or "Public Library"
(you can choose your own name) of your customer-ready brochures,
datasheets, white papers and other materials appropriate for
visitors to your public Web site. You can include downloadable
versions (typically, in PDF format), and hardcopy materials
for on-line ordering. Then you link your RevBase.com Public
Library to your Web site. What's more, you can keep your Public
Library up to date without a Webmaster.
The RevBase.com Public Option is available for a low monthly service
fee.
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How
much will I save by creating and managing my marketing library
at RevBase.com?
If you don't have an online library now, or
if you are maintaining one manually, you will likely save
$10,000's -- $100,000's per year with RevBase.com. We've priced
RevBase.com so you are guaranteed tremendous savings over
manual methods (writing HTML, linking, etc.), custom development,
etc. And when you consider how most companies manage and share
materials today, the ROI of an up-to-date, online library
at RevBase.com is huge.
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How much does my marketing library cost?
You are charged a monthly library service fee
for your RevBase.com marketing library, in addition to a one-time
fee for our QuickStart training and implementation service.
For details contact sales@RevBase.com
or (800) 711-8524.
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Are there any hidden charges?
No. Your library service fee is calculated based
on the number of library visitors and the amount of disk space
(MBs) your library consumes, plus any product options you
need.
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How do I manage my library?
As you might expect, there is one Library Administrator,
and you can have multiple library Content Managers. Content
Managers have a full suite of Web-based, point-and-click tools
available to enter materials into the library and to manage
and organize materials in the library. Administrators can
manage content, create user accounts, and customize the library.
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Do I need any training?
Probably not. Everything you need to know is on-line, including
step-by-step wizards to guide you through common activities
such as adding marketing materials, grouping them, and entering descriptive
data. See a demo.
Your library also includes on-line help and
tool tips. But if you need assistance, please e-mail or call
our Customer Services team at support@RevBase.com
or (800) 711-8524.
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Can I have more than one marketing library?
Yes. You also can set up separate sites within
your library to serve distinct groups of users (salespeople,
distributors, clients/customers, etc.) with materials appropriate
just for them.
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Can I customize my marketing library?
Yes. Your Online Brand Management system at
RevBase.com is YOUR system — you can "brand" the library
with your own logo and graphics, and tailor the descriptive
information and displays.
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Do I need any special software or hardware?
No. You need only a supported Web browser. Visitors need Microsoft Internet Explorer or Netscape Navigator 4.0 or higher to access your library. Administrators and Content Managers need Microsoft Internet Explorer 4.0 or higher to administer the library and add/edit content.
Of course, your visitors will need the appropriate software applications
(typically, Adobe Acrobat, Microsoft Word, PowerPoint, etc.)
to work with the materials you put in the library.
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Do I need to download any software?
No. You work with Web pages that are generated
by the RevBase Marketing Materials Management server.
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Is RevBase.com available around the clock?
Yes. RevBase.com is designed to provide 24x7
access to your library. The hardware, software, and network
infrastructure that powers RevBase.com is built to support
large-scale, continuous operation. In the unlikely event that
you cannot access your library, please e-mail or call our
Customer Services team at support@RevBase.com
or (800) 711-8524.
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How secure is my marketing materials library at RevBase.com?
Longwood Software follows industry best practices to safeguard your marketing materials, including network security, network monitoring, and secured physical access to the site. Your marketing materials are completely secured by password. Data files are rigorously partitioned.
We encourage all users to develop good password habits, including:
- Changing passwords frequently
- Choosing a password that someone could not
necessarily guess
- Keeping your password secure
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Is customer support available?
Yes. We offer email and telephone support for
customers. Customer Service is available from 8:30AM to 5:30PM
EST.
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Does RevBase.com work with my proxy server or firewall?
Yes. RevBase.com generates HTML pages that should
"pass through" proxy servers and firewalls. But networks are
increasingly complex, so if you have any questions or difficulties,
please contact our Customer Services team at support@RevBase.com
or (800) 711-8524.
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Can people access my site via a dial-up modem connection?
Yes.
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What if I use a literature fulfillment vendor to distribute my printed materials?
A marketing library at RevBase.com is an ideal
way to "front-end" your traditional fulfillment process. Your
users can browse and search all available materials and request
hardcopies with the on-line shopping cart. These orders are
automatically sent to your designated fulfillment contact(s)
by your library.
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